E-MTB
Do you have questions about a bike? We're happy to help you!
Check out our customers' most frequently asked questions. Do you have other questions? Contact our customer support and we will help you.
What frame size does my child need?
To find the right EIGHTSHOT, you should know your child's current size. We provide age and size recommendations for all of our products. From approx. 105 cm: 16 inches From approx. 117 cm: 20 inches From approx. 128 cm: 24 inches From approx. 143 cm: 27.5 inches To be sure which bike size is right for your child, we recommend taking a test ride at one of our specialist retailers.
Where can I buy an Eightshot bike?
You can use our dealer search to find out where EIGHTSHOT bikes are sold near you.
How long is the warranty on your bikes?
Your contact for warranty claims is the dealer from whom you purchased our product. We generally provide the statutory warranty of 2 years from the date of sale on all items. In addition, we extend our services in the event of frame breakage outside the statutory warranty to 5 years.
Where are Eightshot bikes made?
The assembly (final production) of EIGHTSHOT is carried out by our factory in Poland.
What is the best way to care for my bike?
To ensure that you can enjoy your EIGHTSHOT for a long time and stay safe on the road, it must be serviced and cleaned regularly. Maintenance should be carried out once a year in a specialist workshop.
Who should I contact if I have a problem with my EIGHTSHOT?
The first step is always to go to the EIGHSHOT dealer where you purchased the bike. The obligation to process complaints only applies to the dealer with whom you concluded the purchase agreement.